FAQ
Can I cancel my order?
If production hasn’t started yet, we can cancel your order. However, since we begin production quickly, we cannot guarantee cancellation.
Can I change my shipping address after ordering?
If your order hasn’t shipped yet by the time we receive your message, we can update the shipping address. However, since we begin production quickly, we cannot guarantee that changes will be possible.
My order says it's delivered but I haven't received it. What do I do?
Sometimes the mail carrier may mark a package as delivered before delivering or it is mistakenly delivered to a neighbor. Typically when this happens the package will be delivered in the next couple of days. If you still do not receive your package contact your local post office and they will help you track it down. Feel free to message us for help!
I received a wrong item/damaged item. What do I do?
Before we package an order we check to ensure it is perfect. We're sorry if a mistake slipped through! Just send us a message with a photo of the item attached and we will process a replacement or refund.
Can you exclude the price/receipt since this is a gift?
Our packing slips never include the price!
How do I add a gift message to my order?
At checkout, select the option to mark your order as a gift. Once marked, you'll see a field where you can enter your personalized gift message.
Can I split my order and ship items to multiple addresses?
Unfortunately, we can only ship an order to one address. If you need items sent to different addresses, please place separate orders. Thanks for your understanding!
Shipping & Returns
PRODUCTION & TRANSIT TIME
Processing times will vary depending on the items ordered. Our estimated processing times are listed below.
*Our production times are subject to change during holiday seaasons (Mother's Day, Christmas)
| Product | Processing Time |
| Sweatshirts | 2-3 Days |
| Jewelry Dishes | 3-5 Days |
| Gift Sets | 3-5 Days |
| Drinkware | 2-3 Days |
After processing, your order is shipped with the shipping option you select at check-out. Add the processing time and shipping time from your selected shipping option to get the estimated arrival date!
| Shipping Method | Transit Time |
| USPS Ground | 3-7 Days |
| USPS Priority | 2-3 Days |
| USPS Express | 1-2 Days |
CANCELLATION POLICY
We start working on orders quickly, so changes or cancellations are only possible if we have not started production on your order. Please contact us as soon as possible to see if we can cancel your order.
RETURN POLICY
Since items are made to order we do not accept returns or exchanges. Please make sure that your personalization information is correct and reach out if you have any questions.
In the rare event that you receive an item with the wrong personalization or it arrived damaged please contact us within 90 days with photos of the damage, and we’ll work with you to replace or refund the item. Reach out to us at support@lovesuna.com.